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Terms and Conditions
We recommend that you print and keep a copy of these Terms and Conditions for future reference.
AMP Wire Ltd
THESE TERMS AND CONDITIONS dated August 2008.
These Terms and Conditions apply to all transactions on this site. Please read them carefully. They do not affect your statutory rights.
Please note that different terms (including prices, delivery charges, delivery times and returns policies) may apply to purchases made. In particular, purchases are not eligible for "change of mind" refund or exchange.
We may change these terms and conditions at any time. Any changes will take effect on the date they are posted onto the site (see date above). You will be asked to read and accept the terms and conditions each time you place an order, to ensure that you are familiar with the most current ones.
ORDER PROCESS - ORDERS FOR DELIVERY
You will have an opportunity to check and correct any input errors in your order up until you click the Submit Order button.
After you submit an order we will give you an Order Reference Number and details of the products you have ordered. We will send the same details to you in an e-mail (our first e-mail). We will then send a second email when we start to process your order. Please note that these e-mails are acknowledgements, not acceptance of your order.
Acceptance of your order and the creation of a legally binding contract between us will only occur when we send you a third e-mail, which will confirm your order and contain details of how we will deliver your products to you. (Alternatively, we may decline all or part of your order for any reason, in which case our third email will tell you so.)
When deciding whether or not to accept your order we may use certain information about you, including any received from credit reference agency checks with Experian Limited or other agencies. In particular, we may pass your details to Experian for them to check against certain public and private databases. Experian may keep a record to use in future security checks. This helps to protect you and us against fraudulent transactions.
We will tell you if your payment details cannot be authorised for any reason and may invite you to pay by another method or suggest that you telephone us direct for further instructions.
We reserve the right to refuse access to this website, to remove or edit content, or to refuse or cancel orders at our discretion. If we cancel an order, it will be without charge to you, and we will reimburse any payment made by you.
PRICES AND PAYMENT
All prices and charges on this site are in UK pounds. They include any VAT payable, but exclude delivery charges unless stated (for details see ‘Delivery’ below).
The total cost of your order will be the price of the products you order, any additional services you choose (e.g. installation of Lockers or Radiator covers), plus any applicable delivery charge. All these will be set out clearly in your Shopping Basket before you submit your order.
Prices, offers and products are subject to availability and may change before (but not after) we accept your order. If something becomes unavailable we may offer you an alternative or suggest that you telephone us for further advice.
We try very hard to ensure that all information on this site is accurate. However, just occasionally, an error can occur. If we discover an error in the price or description of a product you have ordered, we will tell you and ask you whether you wish to continue with your order or cancel it.
We accept payment by MasterCard, Visa, Delta and Switch only . Payment is deducted when we process your order.
Where we deliver:
Delivery must be to an address in mainland United Kingdom (excluding the Channel Islands, Northern Ireland, Isle of Man, Isle of Wight and the Scottish Highlands. A surcharge will be added to these destinations, please ring for prices).
All deliveries must be signed for. Please keep the receipt enclosed with your goods.
We make every effort to keep our delivery charges as low as possible. When applicable, our charge depends on the type of products you select.
When you add products to your Delivery Shopping Basket, the appropriate delivery charge will be added automatically. If you add additional items, please double check the charge by clicking “Re-calculate”. You will always be able to see all applicable charges before submitting your order.`
How We Deliver:
Most products are delivered by courier or by post, depending on their size and value. For all products you will be asked or told about delivery dates as part of the order process.
We will notify you which delivery method we will use when we send you our third e-mail. Very occasionally different products in the same order may be delivered separately.
Important notes: On our TERMS & CONDITIONS OF CARRIAGE.
We aim to supply all our products to you the customer at the highest level of quality just as they are when they leave our factory. Each product is carefully packed to reach you in perfect condition.
Should you be at all dissatisfied with their condition on arrival, DO NOT SIGN FOR ACCEPTANCE please make a written comment on the delivery paperwork and please do not sign any paperwork that states you have accepted the goods in good condition. Please contact AMP immediately, if possible whilst the Courier is still with you.
For a large proportion of our deliveries we use our own directly employed Driver and vehicle and experience no problems, but sometimes because of operational reasons we have to use nationally based Carriers. Not all Carriers are as careful as ourselves with handling products therefore it is imperative that you inspect your goods ON ARRIVAL with you BEFORE SIGNING.
You must ensure that each package delivered to you is checked and if damaged this is noted on the consignment note. You should inform us immediately if you suspect or know that the product is damaged.
Evidence of damage must be sent to AMP wire as proof. For example this can be photographic evidence such as mobile phone footage sent on to us via email.
Important please note: If a carrier service is used for delivery, AMP Wire will not accept liability for goods damaged in transit, if you the customer have signed for them on the Carriers paperwork.
It is very important for you to establish the condition of the products delivered ON ARRIVAL.
Delivery times are calculated in working days - i.e. Monday to Friday inclusive (but excluding bank holidays). Delivery may fall at any time of a particular day.
Standard Postal and Courier Deliveries
If we are sending your product by courier, our third e-mail to you will contain the couriers name and a parcel number, so that you can track your order right to your doorstep. Standard courier deliveries are usually made between 9am and 5pm. All deliveries must be signed for. If you are out when the courier arrives, the courier will leave a card with a contact number for you to call.
IMPORTANT: We do everything we can to meet the delivery times specified. However, occasionally delivery times may be affected by factors beyond our control and therefore they cannot be guaranteed. We will inform you if we become aware of an unexpected delay.
Please allow extra time for deliveries to Scottish islands.
Installation Services – Lockers and Radiator covers
Learn more about the installation services on offer by returning to the main page of our website.
Missing, Damaged or Incorrect Orders:
DO NOT SIGN FOR THE GOODS, DO NOT ACCEPT DELIVERY.
We try very hard to ensure that you receive your order in pristine condition. If you do not receive all your products or In the unlikely event that a product arrives damaged or faulty, please follow the instructions in the delivery documents.
Cancellations and Returns:
As you can appreciate most products are made to order so be very careful that what you order is what you want, dimensions are particularly important. It is the policy of Amp Wire Ltd not to allow cancellations once the acknowledgement of order has been sent to you.
On the rare occasions when we allow a product return your product must be complete, unused and in 'as new' condition (e.g. if you have opened the box/packaging to examine the product you must have done so without damaging or marking the product in any way). It should be returned with all original packaging. Should the company accept returned goods/products a 30% re-stocking charge will be payable.
To qualify for a product exchange: Only sign for delivery when you are satisfied that the product is in the same condition as it left our factory, NO VISIBLE SIGNS OF DAMAGE. On the rare occasion where AMP Wire has made a mistake (e.g. wrong product delivered) an exchange will be made. We will not exchange goods that have been signed for as in good condition on delivery and later found to be damaged.
We, our Group companies and our suppliers own the copyright, trademarks and all other intellectual property rights in all material and content on this website, which you may use, download, copy, publish, transmit or otherwise make available by any other means only for your own personal, non-commercial use. Any other use or reproduction of the material or content is strictly prohibited.
You may not create any link to this website without our prior written consent, nor may you restrict or inhibit the use or enjoyment of it by anyone else.
These terms and conditions and all transactions relating to this website are governed by English law and are subject to the non-exclusive jurisdiction of the English courts. We do not accept amendments to these terms and conditions.
These terms and conditions only cover the AMP Wire Ltd website. Non website purchases are subject to our normal trading Terms and Conditions. Any other websites to which you link from this site are governed by their own terms and conditions. We accept no responsibility or liability for the content or operation of websites which are not under our control. We are required by law to tell you that sales can be concluded in English only and that no public filing requirements apply.